Contact Center

Reinvent Customer Engagement with a Cloud-Native Contact Center

Discover the Core Capabilities

Overview of the Product

Seamless Omnichannel Engagement
Provide consistent, high-quality service across voice, chat, and other channels to meet customers wherever they are.

AI-Driven Insights & Automation
Automate routine tasks and empower agents with contextual insights, resulting in faster resolutions and higher satisfaction.

Real-Time Analytics & Insights
 Gain a deeper understanding of customer interactions, sentiment, and trends to continuously improve service quality.

Scalable & Cost-Effective
Scale contact center operations up or down with pay-as-you-go pricing, reducing overhead while maintaining high availability.

Many companies
already trust us

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25

Organizations adopting Amazon Connect report up to a 20% reduction in operational costs and a 25% improvement in customer satisfaction scores.

Reinvent Customer Engagement with a

Cloud-Native Contact Center

Amazon Connect is a cloud-based contact center solution that transforms how you interact with customers. By leveraging advanced AI and machine learning capabilities, it enables personalized, scalable, and cost-effective communication across voice, chat, and more. With Amazon Connect, you can deliver exceptional customer experiences while reducing operational overhead and enhancing agent productivity.

Reinvent your customer engagement

Customized Solutions for Efficiendy, Innovation and Growth.

Solutions Tailored to Your Needs

Starter Package

9.999 €

  • Foundational AWS Setuo
  • Foundational Connect Setup
  • 1 Channel Configuration
  • 25 Agents
  • 1 Routing Profiles
  • 1 Queues
  • 1 Flow Configuration (with up to 10 steps)
  • Message Recording
  • Language Selection
  • Waiting Time Announcement
  • 10 Steps - Self Service Bot & Agent Transfer
  • Agent Transfer
  • Contact Lens for Conversational Analytics
  • Setup & Customization
  • Champion Enablement

External System Integrations

  • Addon

Support

  • Addon - Free with Auvaria Reselling

Why you can trust us when it comes to

Contact Center

With deep expertise in crafting comprehensive business applications, we don’t simply deploy technology we transform how your organization operates across every function. Our team integrates advanced AI, automation, and analytics into robust solutions from secure generative AI platforms and customer engagement tools to innovative HR systems, security frameworks, agile project management, and optimized supply chain systems to drive real, measurable growth.

  • Proven Track Record
    Our successful implementations across AI, CRM, HR, ISMS, project management, contact center, and supply chain solutions demonstrate our ability to drive digital transformation for businesses of all sizes.
  • Holistic, People-Centric Approach
    We prioritize aligning technology with your business strategy, user experience, and organizational culture, ensuring our solutions deliver lasting impact.
  • Cutting-Edge Innovation
    By integrating advanced AI, ML, and automation, we future-proof your operations and empower your teams with actionable insights and predictive analytics.
  • Integrated Solutions for Real Results
    We bring together people, processes, and technology to deliver seamless, scalable business applications that boost efficiency, drive growth, and create a competitive edge.

Sascha Alker

Senior Account Executive

Unlock the power of Amazon Connect for a modern, scalable, and AI-driven contact center.

Reinvent your customer engagement